Sensitivity training is an important element in all workplaces, especially in occupations like healthcare where the employees interact constantly with various patients. These clients often have conditions that require careful handling, so nurses, doctors, and other staff can greatly improve their services by learning more about patient sensitivity training.
Sensitivity training involves a series of programs that teach new and current health personnel the different perspectives that patients may have. These lectures and exercises help the students learn more about differences based on culture, race, gender, orientation and more. In a healthcare workplace, sensitivity training focuses on a patient’s experiences and conditions.
Engaging in patient sensitivity training can significantly improve the relationships between caregivers and patients. Specifically, the former can gain more insight into the perspective of the latter and apply such knowledge into the delivery of the services. The increased care quality and the empathetic bond can also lead to a better understanding between the two parties.
As Caitlin Morgan mentions, there are ways to seamlessly incorporate sensitivity training into existing instructional programs. Simulation techniques encourage employees to reproduce patient conditions to understand them better and reassess care delivery. Behavioral techniques involve creating and enforcing codes of conduct around patients with specific mental and physical ailments.
Sensitivity training helps healthcare professionals create a culture of empathy and trust with patients. Management and employees can learn more about these techniques and include them in care routines.